Return and Refund Policy
At Linuva, we are committed to offering high-quality products to meet your expectations. However, if you are not fully satisfied with your purchase, our return and refund policy is designed to provide you with a clear and transparent framework.
Return Conditions:
Unused Product
We accept returns for any product that has not been opened or used, within 30 days of receiving your order. The product must be returned in its original packaging, in perfect condition, with no signs of wear or handling.
Used Product
For hygiene and safety reasons, we unfortunately cannot accept returns of opened or used products. Please note that any return request for an opened product will not be eligible for a refund or exchange.
Damage or Delivery Errors
If you receive a damaged or incorrect product, please contact us within 48 hours of receipt. We will ask for photos of the damaged product and the packaging to proceed with an exchange or replacement at no charge.
Return Procedure:
Return Authorization Request
Before any return, please contact our customer service at info@eazyflow.co, specifying your order number and the details of the product to be returned. We will provide you with a return authorization and return instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrect. We recommend using a trackable shipping service to ensure that the return reaches us in good condition.
Processing Time
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return. If your return is approved, an exchange or refund (in the case of an unused product) will be issued to your original payment method within 7 to 10 business days.
Exceptions:
We do not refund initial shipping costs, unless the product received was damaged or incorrect.
Need Help?
If you have any questions regarding our return and refund policy, please contact our customer service at info@Linuva.co. We are here to assist you.
Delivery Delays Beyond Our Control
We cannot be held responsible for delivery delays caused by external events such as strikes, postal service disruptions, or any other incidents beyond our control. If your order has been shipped but has not yet been received, we will not be able to process a refund request until the carrier has confirmed the loss or return of the package. We invite you to track your order using the provided tracking number and to contact our customer service in case of prolonged delay.